Case Studies
We help organizations work better with our innovative solutions. Save time, reduce hassle and work more efficiently.
Case Study 1 – KPI Dashboards
With HiEd’s interactive and intuitive KPI Dashboards, aggregate and group data to see a powerful and robust visualization and reporting helping you to take faster and better decisions. We help you develop and deploy dashboards to gain deeper insights.
- Online Education Statistics
- Comparison of Institutes based on Expenses & Aids
- Selecting the best US College for your children
- 4000+ Institutes in US – How to choose one?
Case Study 2 – AI Chatbot for Colleges/Universities
Problem
Colleges hire helpdesk or temp staff to answer the numerous generic queries that students come across during their college tenure. The number of queries is higher during the admissions and initial term after joining. After the pandemic, the queries have only increased drastically as health and safety are of first concern to the students.
Additionally, the cost and risk of employing a helpdesk official is also high.
Solution
A chatbot trained to answer numerous queries it on various aspects. It can handle large number of queries at any time, tirelessly. With the advanced Artificial Intelligence and NLP, these bots can learn and get intelligent with every passing day and beings reduces operational costs significantly. It is a one-time paid executive who only grows and learns with experience.
Benefits
These intelligent systems are customizable to your institutions brand and theme and can answer custom FAQ questions sets along with questions in various aspects using AI based Intents and Entity detection and training. The bots are quick to learn.
Case Study 3 – LMS Analytics
Improve performance analysis for students and faculty of your college/university with LMS Analytics on your tips. Our experts help you visualize tons of LMS Analytics data and help you take timely action to increase student and faculty engagement and also increase student retention rates. Some common LMS Analytics done by us recently include
- Course Activity by Department
- Top 10 Most Engaged and No Activity Courses
- Courses Last Accessed Report by Faculty
and many more.
Benefits
- Improved Student Retention Rate
- Increased Student Engagement
- Increased Faculty Engagement
- Better decision making abilities for University Administration
Case Study 4 – Top 10 Most Engaged and No Activity Courses
Problem
The inactive courses must be tracked at the earliest to increase retention.
Solution
This dashboard gives the list of Top 10 active courses and the courses that have no activity at all by department.
Benefits
The “No activity” courses have been identified at the correct time and needed action can be taken to increase retention.
Case Study 5 – Courses Last Accessed Report by Faculty
Problem
The course activity grouped by faculty should be tracked in order to take timely action to increase student engagement and in turn increase retention.
Solution
This dashboard gives the list of courses and percentage of students who last accessed the course 15 days ago or never accessed the course.
Benefits
The faculty and which courses they teach has high percentage of inactivity for more than a week/never can be identified immediately and timely action can be taken by the administration. This dashboard can be further drilled down to get list of student name and email associated with them.
Case Study 6 - Enhanced Student Advising Experience
Problem
At the beginning of each term, students need to be assigned/reassigned to advisors, a process via Banner that can take days and weeks depending on the number of student records that needs to be updated.
Solution
The Advising system supports real-time, bi-directional update of Banner data directly from Argos. The system is aided by Argos Screens, which allows mass updates of advisees and mass emails to students. It also has customized Audit and Advising report screens. It adds comments to SPACMNT, for the purpose of the audit, when students are informed about the advisor changes.
Benefits
With just a few clicks of the mouse the Advising system gives you the ability to move large amounts of students from one advisor to another. This system also checks the threshold limit of each advisor, which makes sure that every advisor is not overbooked with students. In turn, this creates a better student experience by making sure advisors have time for each one of their students. Argos Advising System uses Banner API to update Banner and keeps students informed, and it makes the advising system easy to manage because future maintenance is generally minimal to none (especially during Banner upgrades).
Case Study 7 – One Stop Dashboards
Problem
During the enrollment period, browsing each Banner screen increases the advising time for counselors thereby impacting the enrollment count.
Solution
HiEd created One-Stop Dashboards where multiple Banner screens such as AR, Finance, Student, and Financial Aid are merged, leading to better student advising experience.
Benefits
One Stop Dashboards significantly saves the time of advisors by putting all the data they need at their fingertips. Having the screens via Argos saves time in setting up counselor’s access in Banner to provide student related data.
The Dashboard includes 3 pre-designed screens: Class Schedule, Advisor and Counselor screens.
Case Study 8 – Automated Paperless Collections Systems
Problem
University needed to develop a system to facilitate the internal and external collection process to replace pre-existing manual process based on Excel spreadsheet.
Solution
HiEd developed an automated paperless collections system using Argos tool. This collections system allows storing, monitoring and maintaining both internal and external collections accounts, including real life integration with Banner financial system. The system enables transitioning past due student accounts, based on customizable criteria, to internal or external collections and displays a multitude of financial indicators from Banner, including account balances, holds, comments, dates of notices, general ledger information, etc. Collections system provides various automations saving staff processing time considerably, using Banner APIs, including hold placement and release, entry of comments, write offs on the student accounts and generation of mass communications to past due students as well as upload files for the collections agencies.
Dir. Of Student Accounts: “Collections system has been a much needed and welcome tool in our Accounts Receivable arsenal, resulting in immediate increase in collections success rates and also provided us with ability to monitor and report on the process. Collections system also served as a model and a starting point to use this approach for other dashboards within the university to improve and automate different processes and business flows.